DELIVERY & RETURNS
Standard Shipping 0.0 kg - 1.27 kg £4.00
Next Day Delivery 0.0 kg - 1.27 kg £8.00
Heavy Goods Shipping 2.266 kg - 5.074 kg £18.00
Free Shipping over £125 UK only - Free
Rest of World
International Shipping 0.0 kg - 2.0 kg - £20.00
International Shipping over 2kg 2.0 kg - 4.0 kg - £30.00
Free Standard Shipping £300.00 and up - Free
Our policy lasts 14 days. If 14 days have passed by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
When returning goods do not write or stick labels on the product packaging please use bags or box to return your items in.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Sale items (if applicable)
Sale items will be refunded if returned within 7 days
To return your product, you should mail your product to: Returns Hoity Toity of Tarporley High Street Tarporley GB CW6 0AB only within 14 days from purchase ( see returns policy for more info)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £150.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.( We always endeavour to complete this process quickly, we do not believe it is fair to hang onto clients money!)
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at Admin@hoitytoityshoes.co.uk.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Tiffany@hoitytoityshoes.co.uk and send your item to:
Returns ( your invoice number ), Hoity Toity of Tarporley, High Street, Tarporley Cheshire United Kingdom CW6 0AB.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.